Freedom Bank received notification that a large credit card processing center that services several businesses in the Flathead Valley was compromised sometime in November 2013. As a result, persons that used their debit or credit cards at these businesses may be exposed to fraudulent activity. In cooperation with law enforcement and other financial institutions in the Flathead Valley, Freedom Bank immediately initiated a debit card shutdown for those cards that may have been exposed to the security breach. This had to be done immediately in order to protect everyone that was exposed.
Please understand that this breach had nothing to do with the bank’s security systems and has impacted every bank in the Flathead Valley and thousands of individuals. Our staff has been working diligently trying to notify our customers, but due to the high volume of cards shut down, we did not have enough staff, or time, to call everyone before the cards were shut down. Shutting the cards down protected both our customers and Freedom Bank. We apologize for any inconvenience. New cards have been ordered and customers should be receiving them within 7-10 business days. Thank you for your understanding.
Please call us at (406) 892-1776 if you have any questions.