Debit Card Shutdown Notice – June 2017
Freedom Bank received notification, that a merchant in the Flathead Valley was compromised sometime between October 2016 and April 2017. As a result, persons that used their debit cards at this business may be exposed to fraudulent activity. In cooperation with law enforcement and other financial institutions in the Flathead Valley, Freedom Bank immediately shut down the credit ability, for those cards that may have been exposed to the security breach. For those cards involved; customers should still be able to make a debit transaction, that requires a PIN. If you do not have a PIN for your card, customers may phone the 800 number listed on the back of the card to set a PIN. This had to be done immediately in order to protect everyone that was exposed.
Please understand that this breach had nothing to do with the bank’s security systems and has impacted other banks in the Flathead Valley. Our staff has been working diligently trying to notify our customers, but due to the high volume of cards compromised, we did not have enough staff, or time, to call everyone before the cards, before initiating action. Shutting the cards down protect both our customers and Freedom Bank. We apologize for any inconvenience. New cards have been ordered and customers should be receiving them within 7-10 business days. Thank you for your understanding.
Please call us at (406) 892-1776 if you have any questions.