Our Mobile App puts the highest priority on security and usability. It’s ready to fit seamlessly into your life and into your hands.
What is Mobile Banking? Is there a fee?
Mobile Banking is a way to access your banking and debit card activity information through your mobile device. Freedom Bank does not charge a fee for the service, but your mobile carrier’s message and data rates may apply.
How do I begin using Mobile Banking?
You must be enrolled in Online Banking in order to use the Mobile App. Click here to visit the Online Banking site and sign up. You can call us at 406-892-1776 for assistance with enrolling in Online Banking. We are happy to help!
To get the Mobile App, search for “Freedom Bank MT” on the App Store or on Google Play and follow the installation steps. You can also enroll via your Online Banking account. Simply login to Online Banking as you would normally. Select the Profile tab, then scroll to the Mobile Banking section and click “Enroll”.
Can I pay bills using my mobile phone?
You may pay your bills as long as you are already set up with Bill Pay through Online Banking. You can only pay existing payees through the Mobile App; to add new payees, you must visit your Online Banking account.
What kinds of checks can I deposit with the Mobile App?
We can accept most domestic checks, including personal, business, and payroll checks. We are unable to accept counter checks, checks in excess of the daily limit, third-party checks, cashier’s checks, money orders, travelers checks, US Treasury checks, Savings Bonds, foreign checks, checks in a foreign currency, or substitute checks (Image Replacement Documents), through the Mobile App. These items can be deposited at our physical location or by mail.
How should a check be endorsed for mobile deposit?
Include the phrase “Freedom Bank Mobile Deposit” with your signature on the back of the check. Checks missing this endorsement may be rejected.
Why would a mobile deposit be rejected?
There could be a number of reasons why a deposit is rejected, including:
Depending on the reason for the rejection, a pop up message may display notifying you of the error prior to submission. If a deposit is rejected after submission for any reason, the transaction will remain in the Deposit History display of the Mobile App with a status of “Failed”. Please contact us at 406-892-1776 if you are unaware of the reason for a deposit rejection.
How do I increase my daily deposit limit?
Please contact us at 406-892-1776 to discuss raising your daily deposit limit.
What do I do with the paper check?
Please keep the paper check until the funds have posted to your account. After the funds have successfully cleared, write “VOID” on the front of the check and dispose of the check, ideally by shredding the paper check.
What happens if I forget my password?
You are allowed 3 attempts to enter the correct password before your account will be locked. If you cannot remember your password and/or you are locked out of the system, please call 406-892-1776 during regular business hours.
How do I utilize biometric authentication, such as Touch ID®, Face ID®, or fingerprint authentication?
After logging into the Mobile App, navigate to the “More” menu item. If you device is compatible, under the “Settings” section you will see an option for Touch ID, Face ID, or Fingerprint Login. Choose that menu item and turn the slider on the right side of the page to “on”. The next time you access the Mobile App, you will be prompted to use your biometric authentication.
What if my Mobile Device is lost or stolen?
If your Mobile Device is lost or stolen, no one can access your account without knowing your password. To prevent unauthorized access to your account, you can deactivate your device through Online Banking so it is no longer associated with your account.
How can I help keep my account information safe and secure?
In addition to the security measures described above you can take the following steps to further protect your personal and account information on your mobile devices: