A Freedom Bank debit card isn’t just a piece of plastic. It’s something that’s relied upon every day for groceries, gas, gifts, and so much more. Unfortunately, fraudsters are well aware that debit cards can allow them direct access to your bank account. To protect you from this, Freedom Bank utilizes state of the art fraud monitoring with a proactive, hands-on approach that keeps an eye on suspicious transactions. We know that sometimes this can be a frustrating and an inconvenient process for our customers and we are constantly trying to improve.
In response to the need for a more convenient form of fraud monitoring and notifying, we are introducing text alerts at the end of October. Text alerts are a brand-new debit card service feature that will increase card account security while decreasing instances of customers not being able to complete legitimate transactions.
FreeMSG Freedom Bank MT Fraud Center 888-XXX-XXXX $125.46 on card 1234 at Merchant ABC. If valid reply YES, fraud NO. To Opt Out, STOP.
FreeMSG Freedom Bank MT Fraud Center 888-XXX-XXXX Thank you for confirming this activity. You may continue to use your card. To Opt Out reply STOP.
You will be able complete your transaction by running your debit card one more time after receiving this message from Freedom Bank.
FreeMSG Freedom Bank MT Fraud Center 888-XXX-XXXX Your response has placed a block on the card. Call us immediately at 888-XXX-XXXX, avail 24/7. To Opt Out reply STOP.
Your card will be restricted until you either contact the fraud number provided in the message, or Freedom Bank at (406) 892-1776:
This feature is free to all card holders with a cell phone. To ensure you can take advantage of this new debit card feature please make sure all contact information is up to date with Freedom Bank. You can do this either by calling (406) 892-1776 or by stopping by the bank at 530 9th St. West Columbia Falls, MT. If you decide you do not want to receive further text messages, just text STOP to Opt Out.
Fake messages from scammers will look very similar to those sent by any financial institution. These messages are designed to scare or confuse you and create a sense of urgency usually the text message will reference high dollar amounts. These scammers want you to believe they are from Freedom Bank and will most likely have researched you beforehand. They may look like:
Free Msg- (Insert financial institution name here) Bank Fraud Alert- Did You Attempt an Instant Payment in the amount of $5,000.00? REPLY YES or NO or 1 To STOP ALERTS
If you reply ‘NO’ they will send a second message saying you will be contacted shortly.
When the scammer calls, they may: